Service users who are satisfied with their care and support

Performance is derived from the annual Adult Social Care Survey question: ‘Overall, how satisfied or dissatisfied are you with the care and support services you receive?’ The measure is defined by determining the percentage of all those responding who identify strong satisfaction – i.e. by choosing the answer “I am extremely satisfied” or the answer “I am very satisfied”, and of those responding to the Easy Read questionnaire, who choose the answer “I am very happy with the way staff help me, it’s really good”.