A modern council
Alongside the nine Future Ealing outcomes, we also seek to become a more modern council, through more effective use of technology, adopting a more commercial approach, and building a more collaborative, accountable, innovative and trustworthy workforce that delivers results for residents.

Ensure the council delivers value for money

Customers who feel the council is easy to contact
Monitoring
31 Mar 18
71.0%
feel the council is easy to contact
Monitoring
Customers who have their issue resolved at the first point of contact
Green
30 Sep 18
80.0%
percentage
Green
Customers completing their current/started transaction
Awaiting Data
 
 
percentage
Awaiting Data
Customers using digital to access council services
Red
30 Sep 18
64.0%
percentage
Red
Services available and easily accessed through digital
Red
30 Sep 18
60.0%
percentage
Red

Enable a collaborative, accountable, innovative and trustworthy workforce

Mean gender pay gap for council employees
Monitoring
31 Mar 18
4.5%
percentage point gender pay gap
Monitoring
Sickness absence - Whole Council
Green
31 Dec 18
7.2
number of days lost per fte
Green