A modern council
Alongside the nine Future Ealing outcomes we also seek to become a more modern council, through more effective use of technology, adopting a more commercial approach, and building a more collaborative, accountable, innovative and trustworthy workforce that delivers results for residents.

Ensure the council delivers value for money

Customers who feel the council is easy to contact
Monitoring
31 Mar 18
71.0%
 
Monitoring
Customers who have their issue resolved at the first point of contact
Green
30 Sep 18
80.0%
 
Green
Customers completing their current/started transaction
Awaiting Data
 
 
 
Awaiting Data
Customers using digital to access council services
Red
30 Sep 18
64.0%
 
Red
Services available and easily accessed through digital
Red
30 Sep 18
60.0%
 
Red

Enable a collaborative, accountable, innovative and trustworthy workforce

Mean gender pay gap for council employees
Monitoring
31 Mar 18
4.5
percentage points
Monitoring
Sickness absence
Green
30 Sep 18
7.1
days lost per FTE
Green