A modern council
Alongside the nine Future Ealing outcomes, we also seek to become a more modern council, through more effective use of technology, adopting a more commercial approach, and building a more collaborative, accountable, innovative and trustworthy workforce that delivers results for residents.

Ensure the council delivers value for money

Customers who feel the council is easy to contact
Red
31 Dec 18
54.0%
 
Red
Customers who have their issue resolved at the first point of contact
Monitoring
30 Sep 20
80.0%
 
Monitoring
Customers using digital to access council services
Monitoring
30 Sep 20
72.0%
 
Monitoring
Services available and easily accessed through digital
Monitoring
30 Sep 20
67.0%
 
Monitoring
% of total council spend within the borough
Monitoring
30 Sep 20
20.7%
 
Monitoring
% of total council spend with small and medium enterprises
Monitoring
30 Sep 20
68.4%
 
Monitoring

Enable a collaborative, accountable, innovative and trustworthy workforce

Mean gender pay gap for council employees
Red
31 Mar 19
4.5%
percentage points
Red
Sickness absence - Whole Council
Monitoring
30 Sep 20
6.6
number of days lost per fte
Monitoring